Meeting of cpd25 Task Group 3 - Operations Management

10th February 2010, 2.30pm

Perry Library: London South Bank University

In attendance: David Archer, Martin Carbonell, Jenny Cefai, Yvette Dickerson, Alan Doherty, Claire Hackshall, Catherine Phillpotts.

1. Apologies

Caroline Fletcher and Judith Preece. 

2. Minutes of the last meeting

Accepted as an accurate record.

3. Matters arising not covered on the agenda

N/A

4. Update on 2009/10 events being planned

4.1 Collection Development

CP reported that this event had now taken place and had gone very well. There had been lots of discussion during the day on the operational issues surrounding  collections development and the best ways of disposing of books no longer required. The feedback from evaluation forms was very good and CP agreed to send one of the speakers some more information on this.

4.2 Customer Service in the Commercial Sector

MC and YD reported that they now had a major retail organisation lined up to speak at this event and they would be covering such areas as managing rapid change and looking outside the normal remits of people’s jobs. MC and YD said that they were  hoping to get a speaker from a university for the second half of the day, to talk about the chartermark and they were also hoping that the issue of dealing with difficult and challenging users would be looked at. The prospective date for this event is 12th April, for up to 25 people, using two rooms in a good venue. The intended audience is training officers & reader services managers

4.3 Library Access for non-traditional learners

YD reported that she had a good programme organised for this event and hoped to run it during April/May .

4.4 Working Patterns

As CF had sent her apologies to the meeting it wasn’t possible to have an update on this event.

4.5 24/7

CF had sent two draft programmes for this event for the group to discuss and give comments to her.

4.6 Business Process Re-engineering

CP reported that this event was now being organised with a view to it running during May. It would be aimed at middle and senior managers and the programme was now finalised.

4.7 Digitising Collections [to be run as both an event and a separate visit] 

MC reported that he has now got speakers for the above and is just currently waiting to hear back about suitable dates in May or June for these.

4.8 Copyright

AD reported that due to work pressures he struggling a bit with organising this event, however he is currently looking into speakers. 

4.9 Visit to NMRC

CP reported that the date for this visit should be confirmed shortly.

4.10 Any other events or visits

MC suggested a possible summer event on recent library building projects and CP suggested a possible future event on business continuity planning.

5 AOB

The group would like to record that in the course of their discussions they began to visualise a future event, possibly for next year’s programme, on the problems of dealing with external factors. One example given was the hand-in dates and times for student assignments, how they are decided upon and the implications these have for academic libraries. One possible answer to this particular issue might be to get deadlines moved from 5pm on Fridays to Monday mornings.  Another example was the various heat bindings on offer to students in libraries and how these are set up for use. Members agreed to go away and have a think about other problem situations that regularly arise, with a view to discussing these further at a future meeting. 

6 Next meeting

The next meeting would be held on 22nd April 2010 at 2.30pm in the LSE Library, with the annual task group lunch taking place beforehand at 1pm.