Meeting of cpd25 User Resources & Services Task Group

10^th September 2007, City University, School of Nursing, 2.30pm

In attendance: Janet Smith (Chair), Eilis Rafferty, Helen Alper, Karen Drury, Jane Rosen, Suzy Ball (administrator).

1. Apologies: June Hedges, Pat Simons, Jennifer Treherne, Antonella Yarnold.

2. Minutes of last meeting: Accepted as an accurate record.

3. Matters Arising: The first batch of papers arising from the task group conference, The Library in the Interactive Environment, should be published imminently in the New Review of Information Networking. Suzy will add this to the ‘news’ section of the cpd25 website when notification of publication is received.

4. Programme 06/07: E-Books Update (2^nd July 2007). Jane provided feedback on the event held at the London Mathematical School. The feedback was positive and Taylor and Francis’ Carlos Gimeno was highlighted as a popular speaker. There were two last minute substitutions of speaker on the day. This led to a less successful presentation from the Oxford Digital Library, as the speaker had had limited involvement in the project and therefore some of the information communicated in the previous years’ event was repeated. The Q&A element went well and the venue was nice.

5. Programme 07/08:

Autumn Term 
Nov/Dec: Inform25 Road show (JS) - Janet to Liaise with the M25 Resource Discovery Group.
Late Oct/Early Nov: Visit to Splash, University of Surrey (JT) -  JS to contact JT  regarding dates.
2^nd November: Visit to London Library (JH) – To include visit to conservation library. 12 places.
Late Nov/Early Dec: Visit to Wellcome Trust (HA)

Spring Term
Late Jan: Learning and teaching 1 (ER) –  Event to focus on interactivity in teaching sessions e.g. by "voting" and questionning techniques.
Mid Feb: Branding & Marketing (HA) – To include segmentation. Helen is to liaise with Claire Jeffrey, of Task Group 4, in order to limit potential overlap with their marketing event.
Late March: Inform25 (JS) – To focus on feedback from subject and systems librarians.

Summer Term:

May: Metadata (PS)
June: Learning and teaching 2 (ER/AY) – Focus on inductions, possibly with an exchange of experience element to outline the different techniques employed such as having a presence at fresher’s fayre, freebies etc, and a segment aimed at health librarians.
April: Customer care in self-service environment (KD) To liaise with Jacky Camroux, of task group 4, in order to limit the overlap with their ‘coping at the counter’ workshops. Focus may be on the alternative use of staff time such as the practice of employing ‘roving’ librarian etc. or the various electronic knowledge / enquiry systems being piloted by some institutions, including the Imperial War Museum.
Late June: Oxford visit - (JH)

6. Date of next meeting: 3.12.07, 2.30pm at The School of Nursing, Helen to arrange.