Meeting of cpd25 Task Group 5: User Resources & Services

Tuesday, 16th June 2009, 2.30pm,

Kingston University

In attendance:

Helen Alper, Simon Collins, Karen Drury, Claire Hackshall, Grainne MacDermott, Eilis Rafferty, Pat Simons

1. Apologies:

June Hedges, Craigie-Lee Paterson, Jane Rosen, Jennifer Treherne, Antonella Yarnold.

2. Minutes of the previous meeting:

Accepted as an accurate record.

3. Matters arising:

N/A

4. Programme 2008-9: review:

The Future of Librarians event on 28th April went very well, with lots of networking taking place amongst the delegates. CH to send the feedback summary for this event to members.

The Collaborative Software event held on 8th May was very popular and the feedback was excellent. It was agreed that this could certainly be run again, maybe repeating the morning’s basis training and then offering a more advanced session in the afternoon. A discussion took place regarding how technologies like Second Life (Southampton) and Twitter (Brighton) could be covered at events like this.

It was noted that cpd25 events need to aim to break-even on costs.

It was agreed that in future CH would circulate all TG5 event feedback summaries to members and not just the organiser for a particular event.

5. Planning the programme for 2009-10:

Through discussion, two themes emerged for Task Group 5 events for 2009-10. The first one is on the theme of Counter Culture and Customer Care which PS agreed to lead a sub-group on, and the second is on Technology, with several different members of the group organising events on this topic.

5.1 Counter Culture and Customer Care

PS, GM and SC agreed to run a series of events in the areas of:

5.1.1 Information skills for library staff;

5.1.2 One stop shop on the changing roles of enquiry/reception desks/counters; 

5.1.3 Customer care/service – examples of good practice;

5.1.4 Self-service and roving.

5.2 Technology

HA agreed to organise a repeat of this year’s Collaborative Software event on Web 2.0 - basic, along the lines of the discussion that took place in point number 4 above.

Other events to be organised include:

5.2.1 Reading lists & digitisation

5.2.2 VLE

5.2.3 Single search

5.2.4 Access management.

5.3 Visits

KD agreed to organise a visit to the Special Collections at Reading (with a maximum of 12 people only to be booked onto this).

SC agreed to organise a visit to Kingston University Library, to look at the collections of Iris Murdoch and Sheridan Morely in particular. 

GM agreed to organise a visit to the University of Sussex, with an emphasis on using special collections to support teaching.

ER agreed to organise a visit to an art library in November and another to the Public Record Office or a government library next April.

6. Any other business:

N/A

7. Date of next meeting:

It was agreed that the group should next meet in early September.