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| 2nd July 2004 |
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Minutes of the User Resources & Services Group 2nd July 2004 Imperial College London 2.30pm Present: Janet Smith, (Chair) Sally Houston, Jane Rosen, Eilis Rafferty, Kathy Paterson, Rachel Sylvester, Ray Phillips, & Caroline Holebrook (administrator) 1. Apologies Sam Martin, June Hedges, Toby Clark & Kate Warner 2. Welcome Janet welcomed Ray Phillips from the M25 Consortium & London Health Libraries Joint Working Group. 3. Minutes of the last Meeting The minutes were accepted as a correct record. 4. Matters arising There were no matters that were not on the agenda. 5. Programme 2003/04 – Reports of Events to Date Visits • City Business Library This was one of two extra visits. Jane Rosen agreed to lead the visit on the 23rd June. Jane was pleased to report the visit was a success. • BBC Rachel led this visit on the 2nd June. The visit was well organised and covered a large proportion of the BBC Information Services. Seminars • Scholarly Communications Kathy was pleased to report that this event was useful and interesting. CPD25 was pleased to welcome David Prosser from SPARC Europe, Bill Hubbard from SHERPA, Dr Paul Ayris from UCL. Fred Friend chaired the event. • LMN/CPD25 Disability & Technology Caroline reported that this was a large event, 60 people in total, with speakers from Royal National Institute of the Blind, the BBC Access Unit & Assistive Technology Unit and the Disability Rights Commission among others. The mix between Library and IT staff was fairly even. • Virtually there: VLE’s & Libraries Eilis was able to report that this event drew a large group and was heavily oversubscribed. The live demonstrations were all successful and the group generated good discussion. • E-Resources Update Caroline was able to report this event had been successfully held at the University of Westminster on the 17th June. Enquiry Services: What’s the answer? This event will be held on the 7th July 2004 6. Programme – 2004/2005 Seminars 2004/5 Joint Events Special Collections This event will follow on from last years’ seminar. Liaison: Janet Smith Date: November 2004 London Health Libraries & M25 Consortium Joint Working Group • Learning & Teaching Seminar (Working Title) This event will be divided into two broad topics The morning will consider Learning Styles from a theoretical view The afternoon will consider Adult Learning in practical detail Liaison: Janet Smith (CPD25) & Ray Philips (LHL) Date: October 2004 M25 Quality Group • Library Surveys This event will explore various aspects of creating and conducting library surveys. Liaison: Janet Smith Date: W/C 6th December 2004 M25 Student Centred Services Group – Chair Graham Bulpitt • Supplier Event (Working Title) This event will bring together suppliers of software and materials and invite them to demonstrate them. Liaison: June Hedges Date: Jan/Feb 2005 • International Users (Working Title) This event will be clarified with Graham Bulpitt. It is likely to be combined with the launch of the new web site. Liaison: Kathy Paterson Date: June 2005 CPD25 Operations Management Task Grp & User Resources Task Grp • Managing Self Issue This event will cover the management of self issue. There is obvious scope for cross group working on this topic. The Operations Management Group and User Resources will work jointly on this event. Liaison: Eilis Rafferty (User Resources) & Fiona Middleton (Operations Management) Date: February 2005 Group Seminars • Customer Care This event will focus on Customer Care skills, concepts of quality and increase participants’ confidence in handling customers effectively. Convenor: Sally Houston Date: March 2005 • Marketing Leading on from this years’ event the group felt the focus of this event should be aimed at internal markets, such as academics, perhaps exploring the liaison function more broadly. Convenors: Jane & Toby Date: May 2005 • Learning & Teaching Series A series of 6 two hour slots covering the issues of teaching and learning March - Planning Teaching Sessions April - One off Sessions Convenor: Kate Warner Convenor: Sam Martin May - Large Groups June - Small Groups Convenor: Rachel Sylvester Convenor: Toby Clark July - Assessment & Certification July - Induction Convenor: Kathy Paterson Convenor: Rachel Sylvester Visits • British Library Convenor: Sam Martin Date: February 2005 • Royal Geographical Society Convenor: Eilis Rafferty Date: July 2005 7. Any other business None 9. Date of next meeting The next meeting will be held on 14th October 2004 at University of Westminster CH 5th July 2004 |
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