* Please note that this workshop complements the workshop on Change Management which is being held on 23rd May 2012 *

Giving effective feedback and managing difficult conversations are key performance management skills that many find challenging. This workshop, facilitated by LEVELheaded, will explore why these skills are so important, how to improve them and provide a practical toolkit of techniques for managers and supervisors to take back to the work place.

Programme:

9.00-9.30: Registration and coffee

9.30-9.45: Introduction

9.45-10.25: Session 1- Feedback principles: What is feedback for, why should you bother and what happens if you don’t give it?

10.25-11.05: Session 2 - Difficult conversations: What makes them difficult? How to prepare and how to keep the conversation on track

11.05-11.20: Coffee

11.20-12.00: Session 3 – A 3 step model of feedback.

12.00-12.40: Session 4 – Practice your difficult conversation in a safe environment

12.40-1.00: Action planning and end comments.

Venue: The Hardy Room at the London Mathematical Society, 57-58 Russell Square, London WC1B 4HS; Website: www.lms.ac.uk

Please note that there are limited places available for this event.

To book a place please use our online booking form or email the administrator via cpd25@lse.ac.uk

Cost: £95 for cpd25 members and £145 for other institutions.

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.