This event will comprise of three case studies showing how libraries have used surveys and focus groups to get a better picture of what their customers think, how they have analysed the data and what they have done in response.

Programme

1.30: Registration & tea

2.00: Welcome & introductions

2.10: Using Focus Groups for Library Research - a case study from Nottingham Trent University
Mike Berrington,
Deputy University Librarian (Customer Services)
Nottingham Trent University

2.40: Surveying Academic Staff
Simone Okolo and Robin Stinson
University of East London

3.10: Tea

3.30: Library Surveys - from analysis to feedback
Faye Jackson
Head of Library User Services
Simon Hall
Roehampton University

4.00: Plenary

Venue: London Mathematical Society, Russell Square

Cost of course: £45 for cpd25 members; £65 for non-members

Please note that places are limited.
To book a place please use our online booking form or email the administrator via cpd25@lse.ac.uk

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.