cpd25 is pleased to offer an event on training 'hard-to-reach' staff. Erin Caseley (King's College London), James Woodhouse (University College London) and Sara Osman (Kingston University) will share experiences and strategies for training part-time evening, weekend and Night Team staff, and the special difficulties we face with training staff who are employed by sub-contractors.

Programme:

13.00 – 13.30: Sandwich lunch

13.30 – 13.40: Introduction

13.40 – 15.15: Speakers:

Erin Caseley is the Associate Director, Customer Services Strategy at Kings College London, and will be talking about the challenges of ensuring evening staff are adequately trained in order that evening services become intrinsic to the service and not seen as an 'add on' with the real service offered during the daytime.

Jay Woodhouse is the Departmental Safety Officer & Security Manager at University College, London and will talk about his experiences training staff who are employed by sub-contractors.

Sara Osman, formerly Night Team Manager and now Sunday evening Supervisor, will talk about training weekend and Night Team staff at Kingston University.

15.15 – 15.30 Tea, coffee and biscuits

15.30 – 16.15 Group discussion

16.15 – 16.30 Reporting back from groups and conclusion.

Venue: The Hardy Room at the London Mathematical Society, 57-58 Russell Square, London WC1B 4HS; Website: www.lms.ac.uk

Please note that there are limited places available for this event.

To book a place please use our online booking form or email the administrator via cpd25@lse.ac.uk

Cost: £60 for members and £90 for other institutions.

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.